We mainly use Australia Post to ship all orders. In some circumstances where the service cannot be delivered by Australia Post, alternative shipping/courier service will be used.
The standard time required to prepare an order for shipping is 3-5 business days. However, it can vary for some items. Please see individual items for an accurate processing time.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns, exchanges, refunds
We accept returns and exchanges if they arrive damaged or defective. Please contact us within 14 days of delivery and ship the item back to us within 30 days of delivery. The item must be shipped back at your own cost in its original condition.
We do not accept any return or exchange due to change of minds. Please decide carefully before making your purchase.
We do not accept cancellations for custom orders but please contact us if you have any problems with your order. We will try our best to resolve your problem.
We can't accept returns for custom or personalised orders, unless they arrive damaged or defective. Please ensure that you have checked your order correctly before checking out including the design/size/colour/name/text to be engraved/cut on these items.Conditions of return
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)